FAQ
FREQUENTLY ASKED QUESTIONS
- How long is processing and shipping?
- Please allow 1-3 weeks for processing and shipping, as almost all items are made to order.
- Where do you ship from?
- San Diego, California
- What materials do you use?
- All jewelry is lead and nickel free, and hypoallergenic. We use 24k gold filled, 16k gold filled, 14k gold filled, .925 sterling silver, cubic zirconia, and ethically sourced natural crystals.
- Will my jewelry tarnish?
- Gold filled jewelry can last for years if taken care of correctly. It is safe to wear in water and can be wiped down with a soft polishing jewelry cloth.
- Is there a warranty?
- Yes, orders as of 04/26/2024 are under a 90 day warranty. If you have an issue with an item within 90 days of the delivery date please reach out via email and you can receive a free replacement or a store credit if the item is sold out. You must have the original item and be able to ship it back in order to receive a replacement.
- What is the return policy?
- Because most items are made to order, all sales are final. We do not accept cancellations, returns, or process refunds.
- Do you ship worldwide?
- Yes
- What is your shipping policy?
- All US orders are shipped USPS first class with a transit time of 3-5 business days. All International orders are shipped using USPS first class international mail with a transit time of 7-21 business days.
- Once an item is shipped, we are no longer responsible for it. This includes lost or stolen packages, damages, delays. If you are missing a package reach out via email and we will assist you in filing a claim with USPS.
- Contact information:
- hello@moonbloomer.com